Hallo? Call me maybe but donâ€™t hang up
Tue, 16 Aug 2016
Research conducted by audio branding specialist PHMG, which audited 601 firms in the recruitment sector, found the vast majority risk losing custom by subjecting customers to generic music and audio while on hold.
Typically, waiting on hold is seen as a major bugbear for callers, but 47% of recruiters surveyed still leave customers listening to nothing but generic music.